Frequently Asked Questions
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About
What is Direct English Live and how does it work?
Direct English Live offers live, interactive English classes with certified tutors for adults for young professionals and adults. Lessons are accessible from anywhere in the world with internet access and focus on speaking, listening, reading, and writing skills.
Are your tutors native English speakers?
All tutors are native English speakers, highly qualified, and experienced in teaching adults online.
What levels of English do you teach?
Direct English Live currently teaches from the beginner level (A1-A2 on the CEFR) focusing on speaking and listening skills, with all the grammar needed for building impressive business communications. For other levels please contact us.
How long does each course take?
Each Direct English Live course lasts up to six months per level, but our 1-1 offering enables you to complete a course in a shorter time period if required by allowing you to select a higher frequency of classes per week.
What size will the group be?
Classes are small groups with an average of 6 learners per class.
What makes Direct English Live different from other online English courses?
Direct English Live combines live, interactive lessons with flexible self-study options, progress tracking, and certified tutors to ensure rapid improvement. Learners will develop more confidence in using their English skills with Direct English Live.
Can I combine self-study and live classes?
Learners can combine live classes with self-study resources for a personalized and flexible learning experience.
Do you offer certificates after completing a course?
Upon successfully completing a course, learners receive a certificate recognized for professional and personal development.
What is the Direct English Live teaching method?
We use live, interactive, communicative lessons focusing on speaking, listening, reading, and writing, designed to improve confidence and fluency.
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Learning Experience
How will live classes help me improve my English?
Live classes allow learners to practice speaking and listening with instant feedback, accelerating fluency and comprehension.
How many hours per week should I study?
To achieve noticeable progress, we recommend a minimum of 3 hours per week, combining live lessons and self-study activities.
Will I have the same tutor during my course?
We will endeavour to keep the same tutor throughout your course but there will be occasions where, for operational or academic reasons, we may change the tutor. In all such situations the replacement tutor will follow exactly the same content scheduled for your original tutor.
How interactive are the classes?
Classes include role-plays, group discussions, and interactive exercises to maximize engagement and learning.
Will I get feedback on my speaking and writing?
Tutors give detailed feedback on speaking, writing, and assignments to help learners track progress and improve skills.
Can I pause my course if I’m traveling or busy?
Direct English Live courses endeavour to offer flexibility and we would work with learners to offer them an opportunity to catch up on their studies.
How do you track student progress?
Learners receive regular progress reports, performance assessments, and feedback to monitor improvements and set goals.
What support is available for learners?
Learners can access support for technical or learning issues via chat or email at any time.
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Technical and Access
What equipment do I need for online English classes?
Learners need a computer or tablet with a webcam, microphone, headphones, and stable internet to attend classes effectively.
Can I join from my phone or tablet?
Classes are accessible from smartphones and tablets, providing flexibility for learners on the go.
What internet speed do I need?
General recommendations for a smooth lag-free experience (especially with multiple devices sharing the network) are around 20Mbps download and 5Mbps upload. A stable, wired connection is generally better than Wi-Fi for consistency.
How do I log in to my classes?
Learners can log in through the website or app using their email and password to access classes and materials.
What platform do you use for live lessons?
Our LMS platform supports live video, chat, interactive exercises, and resources for optimal learning.
What should I do if I have technical issues during a class?
If you experience issues, contact our support team via chat or email for immediate help.
What happens if I miss a live class?
Missed live sessions can be rescheduled or accessed via class recordings to avoid losing content.
Can I record or replay classes?
All live classes can be recorded and replayed for study or revision purposes.
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Payment and Policies
How much do your courses cost?
Course prices vary by level, duration, and program type. Detailed pricing is available on our website.
Can I pay in my local currency?
We accept payments in multiple currencies to support international learners.
Do you offer monthly payment plans?
All of our courses are offered with a monthly subscription.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure online payment methods.
What is your refund policy?
All of our courses come with a 14 day free trial and subscriptions can be cancelled at any time once the trial period has elapsed. However, you will be charged for a full month on day 15 once the trial period has elapsed and a refund will not be offered.
Can my company pay for my course?
Corporate clients can pay for employee enrollment directly. Please visit (corporate business page link) for more information.
Do you offer group discounts?
Discounts are available for groups, organizations, and multiple enrollments.. Please visit (corporate business page link) for more information.
What learner support is included with my payment?
All enrolled learners receive personalized tutor guidance, technical support, and progress tracking.
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Corporate / Business Clients
Who are your corporate training programs for?
Corporate programs are designed for companies seeking to improve employee communication and business communication skills.
Can we enrol multiple employees at once?
Multiple employees can be enrolled simultaneously, with dedicated onboarding and support. Please contact (corporate business page link) for more information.
Do you provide progress tracking for employees?
Employees’ progress is tracked through reports, dashboards, and tutor feedback for continuous improvement.
Can we customize courses for our company’s needs?
Courses can be customized to industry and market requirements, and team objectives. Contact us to find more.
Are tutors native English speakers?
All corporate program tutors are university educated, native English speakers with extensive experience of teaching business professionals.
What is the pricing structure for corporate clients?
Corporate pricing depends on group size, program length, and customization level.
Do you provide certificates for employees?
Certificates are issued to employees upon completion, useful for professional development.
Can we schedule classes across different time zones?
Corporate clients can schedule classes for employees in different time zones.
What support is available for corporate clients?
Corporate clients receive account management, technical support, and progress tracking tools.
How do you ensure employees stay engaged?
Employees are engaged through interactive lessons, consistent tutor feedback to maximize learning outcomes.
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